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FAQ's
Bookings
Why should I pre-book a sedan?
What if I want to change or cancel the booking? How do I do that and what conditions apply?
When is my booking confirmed?
How can I be sure that the vehicle is going to come?
Collection/Pick-up
How do I recognise the driver at the airport/train station?
What happens if I arrive late?
What do I do if the driver is late?
What happens if a flight or plane is delayed?
What happens if my flight is cancelled?
How does the driver know that I am the right passenger?
What happens if my destination has changed on short notice?
Price
What does the price of the sedan include?
Can the price change?
Quality
What does quality at Greystar mean?
How is quality guaranteed at Greystar?
Payment
What do I need the four-digit PIN for that I received with the booking confirmation?
Why do I have to provide my credit card information when booking?
Is my credit card information safe at Greystar?
Feedback and contact
How can I give Greystar feedback about the drivers and vehicles?
How can I file a complaint or let Greystar know that I was not satisfied with the service?
